Last updated: Thursday 15 July 2021, 09:15 / 9:15 AM (Amsterdam time)
Since the outbreak of COVID-19, we’ve been closely monitoring the situation. We can imagine you have questions about your upcoming travel plans or want to make adjustments. We recommend making use of the self-service options. On this page, you’ll also find other travel alerts that may affect your journey.
What you can do yourself
Didn’t receive your boarding pass after checking in? Please go to the check-in desk at the airport where our staff will assist you.
Travel advice and entry requirements
Due to COVID-19, the Dutch government has imposed restrictions on passengers travelling to the Netherlands from high-risk areas.
Are you travelling from the Netherlands?
Are you travelling (back) to the Netherlands?
Do you have a transfer in the Netherlands?
Several countries, including the Netherlands, have issued an immediate travel ban for passengers travelling to or from certain countries. If there is a travel ban for your destination, we’ll send you a cancellation message or an e-mail with all entry requirements as soon as possible.
Global rebook and refund policies
Test result comes in too late
Flight cancelled by the airline or travel ban for your destination
Decided to postpone your trip?
If you decide to postpone your trip, but your flight is not cancelled, different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
Tickets booked with a departure before or on 31 December 2021
Tickets booked with a departure on or after 1 January 2022
Need our help?
If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us.
Please share your booking code and last name so we can help you faster, but only via private messages.